Delete your NowTrust account
App: NowTrust by OKIDOOKI AG. You can delete your account yourself at any time; no request to us is needed.
In the app (immediate)
- Open NowTrust and sign in.
- Go to Profile → Settings.
- Tap Delete account, enter your password to confirm.
- Your account is deleted permanently and you are signed out.
Before you can delete: finish or cancel active bookings and SOS calls, settle any unpaid SOS, and (guards) withdraw your balance in Earnings; a deleted account cannot receive payouts. Company owners hand the company over or ask support to close it first. The App tells you what is still open.
By email
If you cannot sign in, write to support@nowtrust.app from the email address of your account (subject "Delete my NowTrust account"). We verify that the request comes from the account holder and delete the account within 30 days, confirming by email.
What is deleted and what is kept
| Data | After deletion |
|---|---|
| Account, profile, photo, phone number, email, push token, settings, panic-button pairing | Deleted immediately |
| Identity verification images (front and back of your ID) and, for guards, licence, insurance, criminal record and training documents | Deleted immediately, together with the verification records |
| Saved payment methods | Your Stripe customer record is deleted together with the cards attached to it; card numbers were never stored by us. Guards' Stripe Connect accounts remain with Stripe for their own records and are unlinked from NowTrust. |
| Connected assistants (agent links, mandates) | Revoked immediately |
| Company membership | Ended immediately; the company no longer sees your name or email |
| Bookings, emergencies, payments, payouts, incident reports, reviews | Kept for 10 years from the booking (Swiss commercial record-keeping, Art. 958f CO, and dispute resolution) under an internal identifier only; your name, email and phone number can no longer be resolved from them |
| Chat messages and evidence files of past bookings and SOS calls | Kept with the booking or SOS record for the same period, no longer linked to your name |
Details: Privacy Policy, section "Retention". Questions: legal@nowtrust.app.