Terms of Service

Effective 15 October 2026 (replaces the version of 10 October 2026). Also shown inside the app (Profile, Terms).

1. Acceptance of Terms

By accessing or using the NowTrust mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not use the App. OKIDOOKI AG ("NowTrust", "we", "us", "our") reserves the right to modify these Terms at any time. Continued use of the App constitutes acceptance of modified Terms.

2. Service Description

NowTrust is an on-demand security services marketplace connecting clients with verified, licensed security professionals ("Guards") in Switzerland. The App facilitates booking, communication, payment processing and emergency dispatch services. NowTrust acts as an intermediary platform and is not itself a security services provider.

3. User Accounts

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete registration information. NowTrust reserves the right to suspend or terminate accounts that violate these Terms. You can delete your account at any time in the App (Settings, Delete account); this removes your profile and personal data as described in the Privacy Policy.

4. Guard Requirements

Guards must hold a valid Swiss cantonal security licence, maintain professional liability insurance and pass a criminal background check. Guards are independent contractors and not employees of NowTrust. Guards are responsible for complying with all applicable laws and regulations in their jurisdiction.

5. Booking and Payments

Clients agree to pay the total shown before they confirm a booking: the Guard's hourly rate for the booked hours plus the NowTrust platform fee of 20 % of that amount. The Guard receives the full hourly rate for the booked hours; the fee is NowTrust's. The amount is charged when the request is placed and refunded in full if no Guard accepts. Payments are processed by Stripe; NowTrust never stores card numbers. Cancellations made less than 2 hours before the scheduled start time may incur a cancellation fee of up to 50 % of the booking total; cancellations before a Guard accepts are free and refunded in full. Emergency dispatch is billed as a dispatch fee plus an hourly emergency rate, as shown in the App before you confirm.

6. Emergency Services

The NowTrust emergency (SOS) feature provides rapid dispatch of security guards. This service is NOT a replacement for police, fire or medical emergency services. In life-threatening situations always call 112 (EU) or 117 (Swiss Police) first. NowTrust is not liable for response times or outcomes of emergency dispatches.

6a. Arrival, completion and no-show

A Guard checks in on site from 30 minutes before the booked start. A booking closed before its booked end, or after far less time on site than booked, is only completed once the Client confirms it or NowTrust has reviewed it. If a Guard has not checked in one hour after the booked end, the booking is cancelled and refunded in full.

6b. Security companies

A licensed security company may register on the platform, be reviewed by NowTrust (licence number and licence document), and invite its Guards with a code. The company sets its Guards' rates and specialisations, may suspend them, sees their online status and position while online, their jobs and earnings on the platform and the status of their verification documents. Under the company payout model the company collects the earnings of its Guards for jobs done while they are members and is responsible for paying them; under the guard payout model each Guard is paid directly. Guards keep their own licences and verification; a suspended company's Guards cannot work through NowTrust until it is reinstated. The company owner accepts these Terms for the company.

7. Connected assistants (agents)

You may allow an AI assistant (yours or a partner's) to act for you in the App through the APP v0 protocol, within the limits you set when you connect it. Every booking placed by an assistant is confirmed by you in the App unless you granted an automatic approval mandate; you can change or revoke it at any time in Settings or at okidooki.app/connect.

8. Liability Limitations

NowTrust provides the platform "as is" without warranties of any kind. We are not liable for the actions, omissions or conduct of Guards or Clients. Maximum liability is limited to the fees paid through the platform in the 12 months preceding the claim. NowTrust is not responsible for any indirect, incidental or consequential damages.

9. Privacy and Data Protection

Our data handling practices comply with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR). Personal data is processed as described in our Privacy Policy. Location data is collected only when necessary for service delivery and with your explicit consent.

10. Intellectual Property

All content, trademarks and intellectual property in the App are owned by OKIDOOKI AG. You may not copy, modify, distribute or create derivative works based on the App or its content without prior written consent.

11. Dispute Resolution

Any disputes arising from these Terms shall be governed by Swiss law. Disputes shall be resolved through mediation and, if mediation fails, through binding arbitration in Basel, Switzerland, conducted under the Swiss Rules of International Arbitration.

12. Contact

NowTrust is operated by OKIDOOKI AG, Wartenbergstrasse 41, 4052 Basel, Switzerland. UID CHE-369.103.516 (Commercial Registry Basel-Stadt). Email: legal@nowtrust.app.