Support
NowTrust is operated by OKIDOOKI AG, Basel.
Life-threatening situation? Call 112 (EU) or 117 (Swiss Police) first. The NowTrust SOS dispatches licensed private security guards; it does not replace the police, fire brigade or ambulance.
Contact
Email: support@nowtrust.app (answers within one business day; emergency-related questions 24/7). Legal and privacy: legal@nowtrust.app.
Account
- Verification: clients verify their identity once (front and back of an ID document, reviewed by our team) before booking or using SOS; guards upload licence, insurance, criminal record extract and training certificate, reviewed by our team.
- Delete account: in the App, Settings, Delete account (password required). See the Privacy Policy for what is kept and for how long.
- Connected assistants: Settings, Connected apps, or okidooki.app/connect to change limits or disconnect.
Bookings and payments
- Prices are shown before you confirm; the 20 % platform fee is added to the guard's rate and shown in the total. Payment by card through Stripe.
- Cancellation: free until a guard accepts; up to 50 % of the booking within 2 hours of the start time.
- Refunds appear on your card within 5 to 10 business days.
- SOS: a hold of the dispatch fee plus the first hour is placed when you trigger it; you pay the dispatch fee plus every started hour of the guard's response, minimum one hour.
For guards
- Go online in the Dashboard to receive bookings and emergencies near you; the App needs your location while online.
- Payouts via Stripe Connect from the Earnings tab (minimum CHF 50).