End User License Agreement

Effective 11 October 2026. Licensor: OKIDOOKI AG, Wartenbergstrasse 41, 4052 Basel, Switzerland (UID CHE-369.103.516), legal@nowtrust.app. This EULA governs the NowTrust mobile application ("App"). The Terms of Service govern the security services booked through the App and the Privacy Policy governs personal data. If the App was obtained from the Apple App Store, Apple's Licensed Application End User License Agreement applies in addition, and this EULA prevails where it is stricter.

1. Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, for the purpose of booking private security services (clients) or offering them (licensed guards and companies), in accordance with this EULA and the applicable app store rules.

2. What you may not do

• Copy, modify, reverse engineer, decompile or create derivative works of the App, except where the law expressly allows it.
• Rent, lease, sell, sublicense or redistribute the App or your account.
• Use the App for unlawful purposes, to harass, threaten or endanger anyone, or to trigger emergency dispatch without a genuine need (misuse of SOS is charged in full and may be reported to the authorities).
• Circumvent security, identity verification, payment or rate limits, or access the service with automated tools other than through the documented agent interfaces with the user's consent.
• Upload content that infringes rights of others, or false identity, licence or insurance documents.

3. Account and identity

You must be at least 18 years old. Clients verify their identity before booking or using SOS; guards and companies provide licence, insurance and background documents that we review. You are responsible for all activity under your account and for keeping your credentials and connected devices (including a paired panic button) secure.

4. Emergency services and no guarantee of response

NowTrust connects you with independent licensed private security providers. NowTrust is not a replacement for public emergency services. In a life-threatening situation call 112 (or 117 police, 144 ambulance in Switzerland) first. Dispatch depends on the availability and location of guards; we do not guarantee that a guard accepts, arrives within an estimated time, or prevents harm. Guards are independent contractors or employees of their companies, not of OKIDOOKI AG.

5. Payments

Prices, fees, holds and cancellation charges are shown in the App before you confirm and are described in the Terms of Service. Payments are processed by Stripe; OKIDOOKI AG does not store card numbers. In-app purchases of physical services are not Apple or Google in-app purchases.

6. Location, notifications and the panic button

The App uses your location to find guards, dispatch SOS and let guards reach you; guards share their position while on duty. Time-sensitive notifications are used for emergencies. The optional Bluetooth panic button needs "Always" location permission to wake the App; you can disable each permission in your device settings, with reduced functionality.

7. Connected assistants (agents)

You may allow third-party AI assistants to book for you through the documented interfaces. They act within the limits (mandate) you set and can be disconnected at any time in Settings. We are not responsible for the conduct of third-party assistants.

8. Intellectual property

The App, its design, code, trademarks and content are owned by OKIDOOKI AG or its licensors. Content you upload (evidence, reports, photos) stays yours; you grant us the licence needed to operate the service and to provide it to the other party of a booking or to authorities where the law requires.

9. Updates and availability

We may update, change or discontinue features and may require you to install updates to keep using the App. We aim for high availability but do not guarantee uninterrupted service.

10. Termination

You can stop using the App and delete your account at any time. We may suspend or terminate accounts that violate this EULA, the Terms of Service or the law, or that pose a risk to other users. Sections 2, 4, 8, 11 and 12 survive termination.

11. Warranty and liability

The App is provided "as is". To the extent permitted by law, OKIDOOKI AG excludes all warranties and is not liable for indirect or consequential damages, loss of profit or data, or for damages caused by guards, third parties, network failures or your device. Liability for intent, gross negligence, injury to life or health and mandatory consumer rights is not limited.

12. Governing law

Swiss law applies, excluding conflict-of-law rules and the CISG. Place of jurisdiction is Basel, Switzerland, subject to mandatory consumer forums. For users obtaining the App through the Apple App Store: Apple is a third-party beneficiary of this EULA and may enforce it; Apple has no obligation to provide maintenance, support, warranty or to handle claims relating to the App.

13. Contact

OKIDOOKI AG, Wartenbergstrasse 41, 4052 Basel, Switzerland. legal@nowtrust.app (legal), support@nowtrust.app (support).